Effective Date: January 14, 2025 Last Updated: January 14, 2025
At Patere AI, we want to ensure you understand our subscription and cancellation policies. This policy outlines how subscriptions work, how to cancel, and our approach to refunds.
💡 Our Policy: Cancel anytime and retain full access until your next billing date. No hidden fees, no immediate shutoff.
1. Cancellation Policy
1.1 How to Cancel
You can cancel your subscription at any time by:
Logging into your account and selecting "Cancel Subscription" in settings
Emailing support@patere-ai.com with "Cancel Subscription" in the subject line
Contacting our support team directly
Cancellation is immediate and confirmed via email. No cancellation fees apply.
1.2 What Happens When You Cancel
You retain full access until your next billing date.
✅ Key Benefit: Keep Using Patere AI
Access: Continue using all features until the end of your current paid period
No Interruption: Work on patent searches and drafts without losing access
Data Saved: All your work remains accessible during your paid period
No Future Charges: Your payment method will not be charged again
1.3 Cancellation Examples
Monthly Subscription:
Subscribe on January 1st for $79/month
Cancel on January 15th
Result: Full access until February 1st (no refund for unused days)
One-Time Purchase:
Purchase a single search for $49
Service is delivered immediately
No cancellation available (non-refundable)
1.4 What Happens After Your Subscription Ends
When your paid period expires:
Access Ends: You can no longer perform new patent searches or create drafts
Data Retention: Your data is retained for 90 days
Download Period: You have 90 days to download previously generated content
Reactivation Available: You can reactivate anytime and restore your data (within 90 days)
After 90 Days: All data may be permanently deleted
2. No Refunds Policy
⚠️ Important: All Sales Are Final
Patere AI operates on a strict no-refund policy. All payments are final and non-refundable. When you subscribe or make a purchase, you are committing to payment for that billing period.
2.1 Why No Refunds?
Our no-refund policy exists because:
Instant Delivery: Patent searches are completed and delivered immediately
Digital Product: AI-generated content cannot be "returned" once created
Resource Costs: Significant computing power and API costs are incurred instantly
Immediate Value: You receive and can download all content immediately
Fair Alternative: You keep access until your next billing date when you cancel
2.2 What This Means
Monthly/Annual Subscriptions: No refunds for unused time, but you keep access until next billing date
One-Time Purchases: Non-refundable once search is completed
Unused Searches: No refunds if you don't use all available searches
Change of Mind: Not eligible for refund
Partial Months: No pro-rated refunds for partial billing periods
2.3 Before You Subscribe
Please carefully consider before purchasing:
Review our service features and limitations
Read our Terms of Service and Legal Disclaimer thoroughly
Understand this is a research tool, not legal advice
AI-generated content requires professional legal review
Consider starting with a one-time search if unsure about commitment
Contact support@patere-ai.com with any questions before purchasing
3. Limited Exceptions
While we maintain a strict no-refund policy, we may consider refunds in these extremely rare circumstances:
3.1 Service Failure
Refunds may be issued if:
Our Service was completely unavailable for more than 72 consecutive hours
A critical technical error prevented delivery of any service
We fundamentally failed to deliver the service as described
3.2 Billing Errors
We will refund charges resulting from:
Duplicate charges for the same purchase
Charges made after successful cancellation (beyond current period)
Incorrect pricing due to documented system error
Proven unauthorized transactions
3.3 Exceptional Circumstances
We review on a case-by-case basis (with documentation):
Serious medical emergency or hospitalization
Death of account holder
Other extraordinary situations at our sole discretion
⚠️ These exceptions are extremely rare and require substantial documentation. Simply changing your mind, dissatisfaction with AI quality, or not using the service does NOT qualify for a refund.
3.4 How to Request an Exception
Contact support@patere-ai.com with:
Your account email address
Transaction/receipt number
Date of charge
Detailed explanation with supporting evidence
Documentation (screenshots, medical records, death certificate, etc.)
Requests are reviewed within 5-7 business days. Decisions are final and at our sole discretion.
4. What's NOT Refundable
The following situations are never eligible for refunds:
✗ Change of mind after purchase
✗ Dissatisfaction with AI-generated content quality or results
✗ Search results that don't meet your personal expectations
✗ Patent application rejection by USPTO
✗ Deciding not to pursue patent filing
✗ Finding alternative or cheaper services
✗ Not using the service during subscription period
✗ Forgetting to cancel before renewal
✗ Payment processing or currency conversion fees
✗ Unused subscription time (you keep access instead)
✗ Not achieving desired patent outcomes
✗ Lack of understanding that professional review is required
5. Reactivation
5.1 How to Reactivate
You can reactivate your subscription anytime by:
Logging into your account and clicking "Reactivate"
Contacting support@patere-ai.com
Choosing a new subscription plan
5.2 Data Restoration
Within 90 Days: All your previous data will be fully restored
After 90 Days: You'll start with a fresh account (previous data deleted)
Billing: Reactivation starts a new billing cycle immediately
6. Payment Method Issues
6.1 Failed Payments
If your payment method fails:
We attempt to charge 3 times over 7 days
You receive email notifications of each attempt
Update payment method in account settings
After 3 failed attempts, subscription is cancelled automatically
No refunds for service interruption due to failed payment
6.2 Grace Period
3-day grace period after first payment failure
Account remains active during grace period
Update payment method to avoid interruption
After grace period, access is suspended until payment succeeds
7. Chargebacks
⚠️ Contact Us Before Initiating a Chargeback
If you have a billing concern, please contact support@patere-ai.com first. Chargebacks without prior contact may result in account termination and legal action.
We provide evidence to your bank disputing the chargeback
If chargeback is deemed fraudulent or unjustified:
Permanent account termination
You pay chargeback fees ($15-35)
Possible legal action to recover costs
Ban from future service use
8. Service Credits
8.1 When Credits May Be Issued
Instead of refunds, we may offer service credits for:
Extended service outages (72+ hours)
Severe technical issues affecting multiple users
Goodwill gestures in exceptional circumstances
8.2 Credit Terms
Credits valid only for Patere AI services
Credits expire 12 months from issuance
Non-transferable and non-refundable
Cannot be exchanged for cash
Applied automatically to next billing cycle
9. Downgrading Plans
9.1 How to Downgrade
Contact support@patere-ai.com to downgrade (e.g., Enterprise to Monthly):
Change takes effect at end of current billing period
No refund or credit for price difference
You retain higher tier features until downgrade takes effect
New lower price applies to next billing cycle
10. International Customers
10.1 Regional Laws
For customers outside the United States:
Some jurisdictions mandate cooling-off or withdrawal periods
EU customers may have 14-day withdrawal rights (subscriptions only, not one-time purchases)
We comply with applicable consumer protection laws in your region
Contact support@patere-ai.com for region-specific information
10.2 Currency and Taxes
All prices in USD unless otherwise stated
Currency conversion fees are non-refundable
Applicable taxes vary by jurisdiction
Refunds (if granted) issued in original purchase currency
11. Your Rights
Despite our no-refund policy, you have the right to:
Cancel Anytime: Keep access until your next billing date
Download Data: Export all generated content before cancellation
Request Deletion: Delete account and data per Privacy Policy
File Disputes: Contact us to resolve legitimate billing issues
Consumer Protection: Rights under applicable consumer laws
Clear Information: Transparent pricing and terms
12. Changes to This Policy
We may update this policy at any time:
Changes posted with updated "Last Updated" date
Material changes communicated via email
Effective immediately for new customers
Effective after 30-day notice for existing customers
Continued use after changes constitutes acceptance.
13. Contact Information
Questions about cancellation or billing?
Patere AI Support Email: support@patere-ai.com Subject: "Cancellation" or "Billing Question" Response Time: 2-3 business days
📋 Quick Reference
Cancel: Anytime, keep access until next billing date
Refunds: None (all sales final)
Exceptions: Service failure, billing errors only (rare)
Data: Retained for 90 days after cancellation
Reactivate: Anytime, data restored within 90 days
Support: support@patere-ai.com
BY PURCHASING OR SUBSCRIBING TO PATERE AI, YOU ACKNOWLEDGE AND AGREE THAT ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. YOU WILL RETAIN ACCESS UNTIL YOUR NEXT BILLING DATE WHEN YOU CANCEL. PLEASE REVIEW THIS POLICY CAREFULLY BEFORE MAKING A PURCHASE.